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SMS MESSAGING

Messaging & Consent

Effective September 4, 2026

This page documents the customer-care SMS program and verbal opt-in flow associated with VELDAIN toll-free number (844) 781-0124. The purpose of the program is to continue an inquiry by text after an inbound call when the caller affirmatively chooses SMS follow-up.

ProgramVELDAIN Customer Care
Messaging number(844) 781-0124
Opt-in methodVerbal IVR consent
Message frequencyVaries by inquiry

How the opt-in flow works

  1. A person places an inbound call to VELDAIN's toll-free number.
  2. If the call is not answered, the caller is presented with an automated voice prompt offering the option to continue the same inquiry by text message.
  3. The prompt explains the messaging program and required disclosures before asking the caller to make a choice.
  4. The caller must affirmatively press 1 to agree. If the caller does not press 1, the SMS workflow does not start.
  5. After affirmative consent, VELDAIN sends a confirmation text and customer-care messages related to the caller's inquiry.

Exact verbal opt-in script

“Sorry we missed your call. VELDAIN can continue your inquiry by text message. To agree to receive text messages about this inquiry from VELDAIN at the mobile number you used to call, press 1. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Press 1 to agree.”

Opt-in confirmation message

“VELDAIN: You're opted in to receive text messages about your inquiry. Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”

Example customer-care message

“VELDAIN: Sorry we missed your call. Thanks for opting in to continue your inquiry by text. How can we help? Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”

HELP and STOP

For assistance, reply HELP or email hello@veldain.com. A sample help response is: “VELDAIN: For help with your inquiry or messaging, email hello@veldain.com. Reply STOP to opt out.”

Reply STOP at any time to opt out of further messages. VELDAIN honors supported opt-out requests and does not continue routine messaging after an opt-out.

Program disclosures

Consent records

When the messaging flow is enabled, VELDAIN records the affirmative opt-in event associated with the call flow, including information reasonably needed to document the consent decision and operate the messaging workflow.

Privacy and terms

See the Privacy Policy for information about how VELDAIN handles personal information and the Terms of Service for additional messaging terms.

Contact

Questions about this messaging program may be sent to hello@veldain.com.

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