LEGAL
Privacy Policy
This Privacy Policy explains how VELDAIN handles information when you visit veldain.com or contact VELDAIN about automation services.
Information you provide
If you contact VELDAIN by email or through another direct communication method, we receive the information you choose to provide, such as your name, email address, company information, and details about the process or project you want to discuss.
Website information
The current VELDAIN website is primarily informational. It does not currently provide user accounts, online payments, or an SMS opt-in form. Hosting and network providers may process standard technical information needed to deliver and secure the website, such as IP address, browser information, device information, timestamps, and request logs.
How information is used
VELDAIN uses information you provide to respond to inquiries, evaluate potential automation projects, communicate about requested services, operate and secure the website, and maintain business records related to those interactions.
Sharing of information
VELDAIN does not sell personal information. Information may be processed by service providers when needed to operate the website, communications, or business systems. Information may also be disclosed when required by law or when reasonably necessary to protect rights, security, or the integrity of VELDAIN services.
SMS and phone information
VELDAIN may use text messaging to continue a customer inquiry after the customer has affirmatively opted in. For the VELDAIN toll-free messaging program, consent is collected through a verbal automated call prompt before any text message is sent. The caller must press 1 after hearing the SMS disclosure to agree to receive messages about that inquiry.
When you opt in to this messaging program, VELDAIN may process your phone number, your consent choice, the date and time of consent, message content, and related inquiry information for customer-care communication, recordkeeping, security, and compliance. Message frequency varies based on the inquiry. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchasing services.
VELDAIN does not sell or share mobile opt-in information or consent records with third parties for their own marketing or promotional purposes. Information may be processed by telecommunications and technology providers as needed to deliver the messaging service.
For the full opt-in flow and verbal consent script, see SMS Messaging & Consent.
Data retention
VELDAIN keeps information for as long as reasonably needed for the purpose for which it was collected, for legitimate business records, or as required by law.
Your choices
You may contact VELDAIN to ask about personal information you previously provided or to request its correction or deletion, subject to applicable legal and recordkeeping requirements.
Changes to this policy
This policy may be updated when VELDAIN changes how the website or its services handle information. The effective date above will be updated when material changes are published.
Contact
Questions about this Privacy Policy may be sent to hello@veldain.com.
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